Shipping & Returns

Payments/Shipping & Returns

Payments:

Overseas Customer Payments - A PayPal Payment Request will be sent from us, once postage has been calculated. Please do not go ahead and make payment as postage will not have been calculated in the final total.

Australian Customer Payments -
 
Prefer Direct Deposit. Credit Card payments can be made via PayPal.

Direct Deposit - Please select that option during checkout process and then wait for your order confirmation as the banking details can be found at the bottom of the order confirmation email. Goods will be shipped once the funds are received in our bank account.

Credit Cards - Credit Card Orders are made with PayPal Direct Payment and are through a secure payment process. Or PayPal Money Request. Choose this option at the time of checkout. Once your order has been received and postage has been calculated I will send you a payment request via email for your payment.

Note: If funds are not received within 72 hours of order being placed, stock will no longer be held for your order and your order may be subject to cancellation. If you can not pay with in 72 hours, Please Contact us.

Shipping:

*International Post - Please Contact us for a quote first. Shipping is quoted on the weight of the parcel. As Heavy items do cost much more to post Internationally. If your order costs less than the quote to ship to you; you will be refunded the difference.

Postage Rates with in Australia. As of 15th May 2014
*Please Note: I reserve the right to make changes without pria notice to postage rates as need. I only charge actual postage/packaging rates and no more.

 *Small Orders – C6 Letter Size Postage can range between $1.70 and $3.50   

 If you are unsure just Contact us and ask.

*Australia Pre Paid Satchels Prices - 500g $8.25, 3kg 13.40, 5kg$16.70

*Express Post Bag – 500g $10.55, 3kg $14.80, 5 kg $23.60

Please Note: This Store is not based in an Express Zone so Parcels will not be delivered overnight.

*Registered Postage - Registered Postage is a flat rate fee of $2.95. This fee is on top of postage costs and only applies if requested.

Please Contact us if you are unsure.

Delivery within Australia - Please allow 4-10 days for Parcel Post delivery within Australia and 2-3 days for Express Post.

Special Notes:

We will not be held responsible for Australia Post delays or for packages that are lost, stolen or damaged if they are not registered/insured. If you would like a quote on your postage then please email me and I will be able to tell you what the postage rate will be for registered post on smaller parcels.

Returns and Guarantee:

We request that you notify us of any incorrect orders within 48 hours of receiving your order. We will either replace the items or issue a refund if advised within the claim period above. You are responsible for shipping costs of all returns. We do not take returns of items if you have simply changed your mind or do not like the item/s purchased.. So please choose carefully.

Faulty Items – Artii Craftii Creations must be informed in writing via email within 28 days of receiving your order. This MUST include evidence and a description of the fault (within the claim period of 28 days) Once we have this information Artii Craftii Creations will then ask for you to mail the item back to us and we will test the product to determine that the fault is genuine. If we are satisfied that the fault is a manufacturing defect we will replace or refund the item at our discretion. We are not be responsible for any misuse of items by the end user...

Please Contact us and await a reply before sending anything back...

You are responsible for shipping costs of all returns...

We are not responsible for items broken in transit.. As we do take pride in our packaging of orders.


If you have any questions please contact us.
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